With the sale of Certified Pre-Owned (“CPO”) watches, GWC guarantees the flawless functioning of the watch as a separate warranty for the duration of two years. You will be given a warranty card to this effect when receiving the watch.

This warranty does not cover signs of age on the CPO watch that are disclosed at the time of purchase, or defects or damage resulting from the following:

  • inappropriate or improper use of the product (striking, impact or destruction, etc.), unauthorised tampering, omitted servicing where recommended by the manufacturer (especially water resistance checks), faulty or negligent treatment, or the use of components other than those recommended by GWC;
  • loss, theft or fire;
  • intentional damage, incorrect operation, negligence or accident, and/or improper repair or modification to the watch by the customer or third parties.

If the water resistance of a watch can no longer be guaranteed at the time of the sale,  you will be explicitly notified to this effect. If this is the case, water resistance will be excluded from the warranty. In general, water resistance is not a permanent characteristic for which GWC can issue a warranty, because the function of the built-in sealing elements may deteriorate over time and with daily use.

You shall allow GWC sufficient time to carry out repairs to defects covered by the warranty. GWC may decide the type and manner of the rectification of defects covered by the warranty, but in all cases GWC has the right to rectify damage and defects free of charge.